Contact us
Reach Out to Us
Welcome to our Shopify store! We are thrilled to have you here and are committed to making your shopping experience as smooth and enjoyable as possible. As you browse through our carefully curated selection of products, please remember that we are always here to assist you.
When to Contact Us
Whether you have questions about product details such as specifications, materials, or sizing, need help placing an order, or are curious about our shipping and return policies, don’t hesitate to get in touch. Even if you just want to share some feedback or suggestions to help us improve, we want to hear from you.
How to Contact Us
• Email: You can reach us at sopport@cnctcable.com. Our team monitors this inbox regularly and strives to respond to all inquiries within24 Hours. Feel free to send us detailed questions or concerns, and we’ll do our best to provide you with comprehensive answers.
• Phone: For immediate assistance, call us at+86 13580459281 during our business hours, which are 7*24 Hours. Our knowledgeable and friendly customer support representatives are ready to assist you with any issues you might encounter.
• Live Chat: If you need help while shopping on our site, use our live chat feature available on most pages. Click the chat icon, and one of our agents will be there to guide you in real - time.
What We Promise
• Timely Responses: We understand the value of your time, so we aim to acknowledge your messages promptly and work towards resolving your concerns as quickly as possible.
• Personalized Help: We recognize that every customer’s situation is unique. Our team will take the time to understand your specific needs and provide tailored solutions to ensure your satisfaction.
• Resolution - Driven Support: If you encounter any problems with your order, such as damaged items or delivery delays, we’ll do everything we can to make it right. This may involve issuing refunds, sending replacements, or working with our shipping partners to resolve issues.
We value your business and are dedicated to providing exceptional service. So, don’t hesitate to reach out to us whenever you need assistance. Let’s connect and make your shopping journey with us a delightful one.